Best AI for customer support

Answer customers faster with AI agents and AI-drafted replies.

This featured slot is available to tool makers who fit this use case. Clearly labeled, always separate from our picks.

Our picks

1. Intercom Fin
Intercom's AI support agent that resolves customer questions from your help content.
Verdict: Top pick for resolving tickets automatically; works even without the Intercom help desk. Priced per resolution, so costs grow with volume.
2. Zendesk AI
AI agents and agent-assist features built into the Zendesk help desk.
Verdict: Natural choice if you already run on Zendesk; heavier setup and pricing for small teams.
3. Help Scout
Simple shared inbox and help desk with AI drafts, summaries and AI Answers.
Verdict: Best for small teams that want a simple inbox with AI drafts and answers, not a big platform.
4. Claude
Anthropic's AI assistant, strong at long documents, writing and code.
Verdict: No platform needed: paste a ticket plus your docs and get a careful, friendly reply draft.
5. ChatGPT
OpenAI's general-purpose AI assistant with chat, images, voice and search.
Verdict: Same idea, and a Custom GPT can give your team a shared internal support assistant.

Picks are editorial and not paid. Pricing and features change often — check each official site.